A Call Center restructured its departments in their entirety and reallocated new responsibilities to its employees – from specialized personnel and service providers to general experts and sellers. This measure, understandably, triggered tremendous fears and displeasure among staff. Read more ...
The department "chemical development" of a pharmaceutical company operates in two locations in the USA. Both branches closely cooperate with the process development unit and the production plant in Germany. Within this "square of cooperation", tensions arose repeatedly. Read more ...
A supplier of the automobile industry was in the middle of a restructuring process of its international purchasing department. The company was now facing the challenge to integrate its regional purchasers into a central purchasing process. We received the order to facilitate the initial event with 35 purchasers from all over the globe. Read more ...
The unit "finances and accounting" of an electronic industry company asked us to initiate a team development measure for their entire staff. During a first meeting it became obvious that the management did not have a common understanding in terms of the unit’s future direction. Read more ...