Answers – Theses – Solutions

• Successful leadership is preceded by a deep reflection of the managerial role and ones own attitude. Only those, who consciously choose to be managers, will lead consistently, successfully and passionately.
• Leadership means making decisions in "non-decidable situations"*. All other situations do not require leadership.
• Managers need to keep the balance between changing and preserving, between rousing to action and providing security, between understanding and confronting.
• There is no right way to lead, no "silver-bullet managerial style". Only those, who have a broad array of various behaviours at their disposal and who can consciously apply those, manage correctly and adequately according to a given situation. Expanding ones own behavioural repertoire and to use it consciously, can be learned.
• Trustful work relationships are not a product of chance but can be consciously created. A clearly defined room for actions and responsibilities is one of the greatest motivators for managers.

* Sprenger, 2005